FAQs
Quick answers about shipping, orders, returns, refunds, payments, and privacy for kamemode.com.
Where do you deliver?
We deliver to customers worldwide, subject to delivery availability at checkout.
More details: Shipping Policy.
How long does order processing take?
Orders are typically processed within 1–2 business days. Business days do not include weekends or public holidays.
See: Shipping Policy.
How long does delivery take after shipment?
Delivery time starts after the order has shipped. Processing time is not included in the transit estimate.
- China: 3–7 business days
- Mexico: 8–16 business days
- Rest of the World: 15–25 business days
See: Shipping Policy.
How much is shipping? When is it free?
Free standard shipping is available on orders over $169.99 (USD).
For orders below $169.99 (USD):
- China: $12.99 (USD)
- Mexico: $25.99 (USD)
- Rest of the World: $39.99 (USD)
More details: Shipping Policy.
Do you offer expedited shipping?
No. We currently offer standard shipping only.
See: Shipping Policy.
Will I need to pay customs duties or import taxes?
China: Import duties, taxes, and customs-related fees, if applicable, are determined by the destination authorities and are the customer’s responsibility unless otherwise stated at checkout.
Mexico: Import duties, taxes, and customs-related fees, if applicable, are determined by the destination authorities and are the customer’s responsibility.
Rest of the World: Import duties, taxes, and customs-related fees, if applicable, may apply depending on the destination country or region and are the customer’s responsibility unless otherwise stated at checkout.
More details: Shipping Policy.
How do I track my order?
After your order has been processed and shipped, we will send shipping details to the email address you provided, including the tracking number (when available) and carrier information.
You can also track your package here: Track Order
Please note that tracking updates may take some time to appear after shipment, and update frequency depends on the carrier and destination.
See also: Shipping Policy.
What is your return window and condition standard?
You may request a return within 30 days after receipt.
Try-on is permitted, but items must remain in resalable condition. Please avoid wearing items beyond a brief fit check, and do not wash, alter, or remove tags.
Full details: Return & Refund Policy.
Who pays return shipping? How long do refunds take?
For change-of-mind returns, such as size or preference issues, the customer is responsible for return shipping costs.
If an item is confirmed to be incorrect, damaged, or defective, we will provide a reasonable solution based on the situation.
After we receive and inspect your return, approved refunds are typically processed within 7 business days. Your bank or card issuer may take additional time to post the refund.
Full details: Return & Refund Policy.
What payment methods do you accept? Is payment info stored?
We currently accept Discover, Maestro, Mastercard, UnionPay, Visa, PayPal, and WeChat Pay.
Payments are processed by Stripe, and we do not store sensitive payment information such as full card numbers or CVV codes on our website or servers.
More details: Privacy Policy.
For other legal terms, please review: Terms of Service.
If you still need help, email us at info@kamemode.com.