Payment Policy
This Payment Policy explains how payments are processed on kamemode.com. By placing an order, you authorize payment for your purchase in accordance with this policy.
1) Payment Processor
All payments are processed securely by Stripe, our third-party payment service provider.
2) Payment Methods We Accept
We currently accept Discover, Maestro, Mastercard, UnionPay, Visa, Paypal and WeChat Pay.
3) Currency
All charges are processed in USD unless otherwise stated at checkout.
4) Payment Authorization
When you submit an order, you authorize Stripe to charge your selected payment method for the order total shown at checkout. In some cases, your bank or payment provider may require additional verification before the payment is completed.
5) Payment Information & Security
Payment details are submitted directly to Stripe during checkout.
We do not store any customer payment information such as full card numbers, CVV codes, or complete bank details on our website or servers.
We may receive limited payment-related information from Stripe (such as payment status and transaction identifiers) to confirm and manage your order.
6) Billing Information
You are responsible for providing accurate billing information. If billing details are incorrect or cannot be verified, your payment may be declined and the order may not be completed.
7) Failed or Declined Payments
If your payment is declined, please:
- Confirm your billing details match your payment method
- Check available funds or credit limits
- Contact your bank or payment provider for authorization
- Try another accepted payment method
If you still need help, email us at info@kamemode.com.
8) Order Confirmation
After your payment is successfully completed, you will receive an order update by email. If an order cannot be accepted or completed, any successful payment collected for that order will be refunded in accordance with this policy and applicable law.
9) Refunds
Refund eligibility and return requirements are explained in our Return & Refund Policy.
When a refund is approved, it is issued to the original payment method. Approved refunds are typically processed within 7 business days after return inspection/approval. The time for funds to appear may vary depending on your bank or payment provider.
10) Chargebacks & Disputes
If you believe a charge is incorrect, please contact us first at info@kamemode.com so we can review and help resolve the issue. Stripe and your payment provider may request additional information during a dispute or chargeback process.
11) Related Policies
For more information about how we handle personal information and transactions, please review our Privacy Policy and Terms of Service.
12) Data Retention
We generally retain transaction-related and customer information for 1 year, unless a longer retention period is required by law (for example, accounting, tax, compliance, or dispute resolution).
13) Contact
If you have questions about payments, billing, or refunds, please email us at info@kamemode.com.