Shipping Policy

This Shipping Policy explains our shipping destinations, order processing times, estimated delivery times, shipping fees, and customs/duties information for international orders.

Shipping Areas

We currently offer worldwide shipping, subject to delivery availability at checkout.

Order Processing Time

Orders are usually processed within 1–2 business days. Processing time does not include shipping or transit time.

Business days do not include weekends or public holidays.

Estimated Delivery Times

The delivery times below are estimates for reference only. Actual delivery times may vary depending on carrier operations, peak seasons, weather conditions, customs clearance, and remote delivery locations.

  • China (Standard): 3–7 business days after shipment
  • Mexico (Standard): 8–16 business days after shipment
  • Rest of the World (Standard): 15–25 business days after shipment

Shipping Fees

  • China: Standard shipping $12.99 (USD). Free standard shipping on orders over $169.99 (USD).
  • Mexico: Standard shipping $25.99 (USD). Free standard shipping on orders over $169.99 (USD).
  • Rest of the World: Standard shipping $39.99 (USD). Free standard shipping on orders over $169.99 (USD).

The final shipping cost will be shown at checkout before payment.

Customs, Duties & Taxes

  • China: Import duties, taxes, and customs-related fees, if applicable, are determined by the destination authorities and are the customer’s responsibility unless otherwise stated at checkout. These charges are not included in product prices or shipping fees.
  • Mexico: Import duties, taxes, and customs-related fees, if applicable, are determined by the destination authorities and are the customer’s responsibility. These charges are not included in product prices or shipping fees.
  • Rest of the World: Import duties, taxes, and customs-related fees, if applicable, are determined by the destination country or region and are the customer’s responsibility unless otherwise stated at checkout.

Tracking Your Order

After your order has been processed and shipped, we will send shipping confirmation to the email address you provided, including the tracking number (when available) and carrier information.

If you want to check your shipment status at any time, please follow these steps:

  1. Open the tracking page: Track Order
  2. Enter your tracking number in the search box
  3. Click “Track” to view the latest shipping updates and delivery progress

Please note that tracking information may take some time to appear after shipment. Update frequency depends on the carrier and destination.

Address Accuracy

Please make sure your shipping address is complete and accurate before submitting your order. We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete address information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged, or if you believe it has been lost in transit, please contact us at info@kamemode.com as soon as possible and provide your order number and any relevant supporting photos. We will assist you based on the carrier’s investigation and the circumstances of the shipment.

Returns

For return eligibility, conditions, and instructions, please refer to our Return & Refund Policy.

Additional Terms

For more information about using our website and services, please review our Terms of Service.