Return & Refund Policy
(1) Return Window
You may request a return within 30 days after receipt of your item(s).
(2) Men’s Apparel Try-On Standard
Try-on is permitted, but items must remain in resellable condition. Please avoid wearing items beyond a brief fit check, and do not wash, alter, or remove tags.
(3) Return Conditions
To be eligible for a return, the item must be:
- Unworn beyond try-on, unwashed, unused, and unaltered
- Free of stains (including deodorant marks), pet hair, smoke, fragrance/odor, or damage
- With original tags attached and original packaging included (if applicable)
(4) Product-Specific Rules
Return eligibility may vary by product type. Any product-specific return limits (such as “Final Sale” or “Non-returnable”) will be shown on the product page and/or at checkout and will control for that item.
(5) Items Not Eligible for Return
The following are generally not eligible for return unless required by law or confirmed defective upon review:
- Items marked “Final Sale” or “Non-returnable”
- Hygiene-sensitive items where return is restricted (if clearly labeled on the product page)
- Items returned with missing tags or that are not in resellable condition
(6) Exchanges
Exchanges are currently not offered. If you need a different item, please place a new order and request a return for the original item (if eligible).
(7) How to Request a Return
To request a return, email us at info@kamemode.com and include:
- Your order number
- The item(s) you want to return
- The reason for the return
- Photos if the item is damaged/defective or incorrect
(8) Return Authorization & Return Address
After review, we will email you return instructions and the correct return address. Please do not send items back without authorization.
(9) Return Shipping Costs
Return shipping responsibilities depend on the reason for the return and the delivery country.
Change-of-mind / size / preference: The customer is responsible for return shipping costs.
Incorrect / damaged / defective item (confirmed): We will provide a reasonable resolution, which may include covering return shipping or providing an alternative solution depending on the location and carrier availability.
(10) Tracking & Return Transit Risk
We recommend using a trackable shipping service for all returns. Until the return is received and checked in, the return shipment remains the customer’s responsibility.
(11) Refund Amount
If your return is approved, refunds are issued to the original payment method for the returned item price (and applicable taxes if required), subject to any deductions permitted by law.
Original shipping fees (if paid) are not refundable for change-of-mind returns. If your order qualified for free shipping, there is no shipping fee to refund.
(12) Refund Processing Time
After we receive and inspect your return, approved refunds are typically processed within 7 business days. Your bank or card issuer may take additional time to post the refund.
(13) Damaged, Defective, or Incorrect Items
If you receive an incorrect item, or an item arrives damaged/defective, please email info@kamemode.com within 24 hours of delivery with your order number and clear photos. We will review and provide the appropriate resolution.
(14) Questions
If you have any questions about returns or refunds, please contact us at info@kamemode.com.