Privacy Policy

This Privacy Policy explains how CHANG SHA TIAO FU NEN SHENG HUO YONG PIN GUAN (“we,” “us,” “our”) collects, uses, shares, and protects personal information when you use kamemode.com.

Quick Summary: We use personal information to provide and improve our services, fulfill orders, and support customers. We use Stripe and PayPal for payment processing and we never store your full payment details.

(1) Scope & Consent

By using our website and services, you agree to this Privacy Policy. If you do not agree, please do not use the website or provide personal information.

(2) Service Area

We currently provide shipping services to customers worldwide, subject to delivery availability at checkout.

(3) Information We Collect

Depending on how you interact with the site, we may collect identity and contact details (such as your name, email address, phone number, and shipping/billing address), order and transaction information (such as items purchased, order status, payment confirmation, and delivery details), account information, customer support communications, and technical data about your device and how you use the site. We only collect information that is reasonably necessary to provide our services, fulfill orders, and operate the site.

(4) Identity & Contact Information

This may include your name, email address, phone number, and shipping/billing address.

(5) Order & Transaction Information

This may include items purchased, order history, order status, delivery details, and messages related to your order.

(6) Account Information

If you create an account, we may collect information needed to set up and manage it, such as your email address, login credentials, password (stored in encrypted/hashed form where applicable), and any profile information you choose to add (for example, name, saved addresses, and preferences). We use this information to provide account access, save your shopping history, speed up checkout, and help you manage orders, returns, and customer service requests.

(7) Customer Support Information

If you contact us, we may collect the information you provide (such as your order number and the details you choose to share) to respond and resolve your request.

(8) Device & Usage Information

We may automatically collect certain technical and usage data when you browse the site, such as your IP address, browser type, device type and identifiers, operating system, language settings, time zone, referring/exit pages, pages viewed, time spent on pages, links clicked, and other interactions with the site. We may also use cookies and similar technologies to remember settings, maintain site security, and understand how visitors use the site so we can improve performance and user experience.

(9) How We Collect Information

We collect information when you browse the website, place an order, request support, subscribe to communications (if available), or otherwise provide information to us.

(10) Why We Use Information

We use information to operate, maintain, and improve the site; process and fulfill orders; handle payments and delivery; provide customer support and manage returns/refunds; communicate order updates, service notices, and policy changes; personalize and optimize your shopping experience; maintain account security; detect, prevent, and investigate fraud, abuse, or suspicious activity; comply with legal and regulatory requirements; and enforce our Terms and other policies. We do not use your personal information for purposes that are incompatible with what we disclose in this Privacy Policy without providing notice where required by law.

(11) Marketing Communications

If marketing messages are offered, you can opt out at any time by clicking the unsubscribe link included in the message. You may also opt out by emailing us at info@kamemode.com with your request (for example, “unsubscribe” or “stop marketing”). Please note that even if you unsubscribe from marketing communications, we may still send you non-promotional messages that are necessary to provide our services, such as order confirmations, shipping updates, return/refund updates, account or security notices, and important policy or service changes.

(12) Payments (Stripe and PayPal)

We use Stripe and Paypal as our third-party payment processor. Payment information is submitted directly to Stripe during checkout.

(13) No Storage of Full Payment Details

We do not store any customer payment information such as full card numbers, CVV codes, or complete bank details on our website or servers.

(14) Limited Payment Information We May Receive

We may receive limited payment-related information from Stripe (for example, payment status, transaction identifiers, and partial card details such as brand and last four digits) to confirm and manage your order.

(15) Sharing With Third Parties

We may share personal information only as needed to provide our services, such as payment processing (Stripe and PayPal), shipping and delivery providers, website hosting, analytics, IT service providers, and customer support tools.

(16) Legal & Compliance Disclosures

We may disclose information when required to comply with applicable laws, lawful requests, or to protect rights, safety, and prevent fraud.

(17) Cookies & Similar Technologies

We may use cookies and similar technologies to enable core site functions, remember preferences, analyze traffic, and improve performance. You can control cookies through your browser settings, though disabling cookies may affect certain features.

(18) Data Security

We use safeguards designed to protect your information, which may include SSL/TLS encryption in transit, access controls, and security monitoring. For payments, Stripe provides dedicated payment security measures for processing transactions.

(19) Data Retention

We retain personal information only as long as needed for order fulfillment, customer support, site operations, and to meet legal or accounting requirements.

(20) Your Rights & Contact

You may request access to, correction of, or deletion of your personal information by emailing info@kamemode.com. If you have questions about this Privacy Policy, email us at info@kamemode.com.